Copying/Pasting from Office Products into email body while designing process causes formatting issues when deploying using P&D

  • 16 February 2021
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MillaZ
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Copying/Pasting from Office Products into email body while designing process causes formatting issues when deploying using P&D

kbt146074

PRODUCT
K2 Cloud
K2 Five
BASED ON
K2 Five (all)
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.

Issue

The issue is that if an end user copies and pastes into the email body when designing a workflow, and the source was an office product, formatting breaks when deploying via P&D. The source's process formatting is fine, the issue is specific to the destination process.

Symptoms

Broken formatting appears when drilling into the task or email event via HTML 5 Designer in the destination process.

Resolution

This issue is resolved, please apply fix pack 23.
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