kbt156365

Issue

You may have an issue when sending email events, the email fails to send and the receiver does not receive the email. It can occur:

1. Within a workflow.
2. Within a rule in a View or Form. 

This may happen for either normal mail events or mail notifications. 

For example
If you have created a view whereby there is a button for submission purposes and in the rules section you may have a rule stating "On Button Click" and add a "Send Email and action Clicked" Event.

Symptoms

The error that you can see from the K2 Hostserver and the Event Viewer logs is the following:

"The 'img' start tag on line 1 position 238 does not match the end tag of 'td'. Line 1, position 334. • Type: System.Xml.XmlException • Source: System.Xml • Method Base o Member Type: Method o Name: Throw o Module § Scope Name: System.Xml.dll o Declaring Type § Full Name: System.Xml.XmlTextReaderImpl • Stack Trace: at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ThrowTagMismatch(NodeData startTag) at System.Xml.XmlTextReaderImpl.ParseEndElement() at System.Xml.XmlTextReaderImpl.ParseElementContent() at System.Xml.XmlLoader.LoadNode(Boolean skipOverWhitespace) at System.Xml.XmlLoader.LoadDocSequence(XmlDocument parentDoc) at System.Xml.XmlDocument.Load(XmlReader reader) at SourceCode.Xml.XmlExtensions.LoadXmlDocument(XmlDocument document, String xml, XmlReaderSettings settings) at SourceCode.Xml.XmlExtensions.CreateXmlDocument(String xml, Boolean preserveWhitespace) at SourceCode.Forms.AppFramework.FormRuntime.FormatHTMLNewLines(String value) at SourceCode.Forms.AppFramework.FormRuntime.GetMailBody(XPathNavigator message) at SourceCode.Forms.AppFramework.FormRuntime.SendFormsMail(String messageXml) at SourceCode.Forms.Runtime.AJAXCall.ProcessRequestInternal(HttpContext context) Error 2: There are multiple root elements. Line 1, position 18. Type: System.Xml.XmlException Source: System.Xml Method Base Member Type: Method Name: Throw Module Scope Name: System.Xml.dll Declaring Type Full Name:"

Resolution

This has been resolved with Fixpack 8 for K2 Cloud Update 6.

Please contact K2 Support for further assistance if you run into this issue after applying the relevant Fix Pack.