Code Fix: K2 Role not updated intermittently when using Identity Microservices
KB002539
PRODUCTK2 Five 5.0
K2 Five (5.0) Fix Pack 30
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.
Issue Description
When you attempt to create a new or update an existing K2 Role, the record is locked under the ServerID column, which results in a Host Server log error.
Error Message
The following error shows in the Host Server logs: "Error","IdentityService","64007","IdentityServiceError","IdentityService.ResolverManager.UpdateRole","64007 IdentityLockedOutException,136427”
Resolution
- Ensure you have K2 Five RTM installed.
- Get the K2 Five RTM FP30 from Regional Support.
- Install the K2 Five RTM FP30 to apply the fix.
