Code Fix: Refreshing users in the K2 Management license node results in errors in the HostServer.log file

  • 16 February 2021
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Code Fix: Refreshing users in the K2 Management license node results in errors in the HostServer.log file

KB002040

PRODUCT
K2 smartforms 4.7
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

 

Issue Description

When refreshing users in the Licenses node in K2 Management site, multiple errors are incorrectly logged in the HostServer.log file.

 

 

Error Message

The error message states: "440898","2017-09-04 03:43:37","Error","IdentityService","64007","IdentityServiceError","IdentityService.ProviderCacheIdentity:RoleProvider.GetUser","64007 Provider did not return a result for K2:XXXK2 Web Service on GetUser","anonymous","0.0.0.0","dlx:C:Program Files (x86)K2 blackpearlHost ServerBin","440898","b0a544d99edd4215bef503a0b3f8265f",""

 

 

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and install the K2 4.7 August 2017 Cumulative Update from K2 Partner and Customer Portal.
  3. Get the K2 4.7 August 2017 Cumulative Update FP6 from Regional Support.
  4. Install the K2 4.7 August 2017 Cumulative Update FP6 to apply the fix.
  5. Clear the browser cache.

 


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