Code Fix: Refreshing users in the K2 Management license node results in errors in the HostServer.log file
KB002040
PRODUCT
Issue Description
When refreshing users in the Licenses node in K2 Management site, multiple errors are incorrectly logged in the HostServer.log file.
Error Message
The error message states: "440898","2017-09-04 03:43:37","Error","IdentityService","64007","IdentityServiceError","IdentityService.ProviderCacheIdentity:RoleProvider.GetUser","64007 Provider did not return a result for K2:XXXK2 Web Service on GetUser","anonymous","0.0.0.0","dlx:C:Program Files (x86)K2 blackpearlHost ServerBin","440898","b0a544d99edd4215bef503a0b3f8265f",""
Resolution
- Ensure you have K2 4.7 installed.
- Download and install the K2 4.7 August 2017 Cumulative Update from K2 Partner and Customer Portal.
- Get the K2 4.7 August 2017 Cumulative Update FP6 from Regional Support.
- Install the K2 4.7 August 2017 Cumulative Update FP6 to apply the fix.
- Clear the browser cache.