Code Fix: When SQL timeouts occur, the error message does not reflect in the HostServerLogging.config file
KB002860
PRODUCTK2 Five 5.2
K2 Five (5.2) Fix Pack 8
Issue Description
When SQL timeouts occur on an environment, the related “7497” error message does not display in the HostServerLogging.config file. A “Message not found” error was displayed instead.
Error Message
The following error is displayed in the HostServerLogging.config file: “7497 Logging Framework Error, MsgID=7497 (Message Not Found)”.
Resolution
- Ensure you have K2 Five (5.2) installed.
- Download the K2 Five (5.2) FP8 from K2 Partner and Customer Portal.
- Install the K2 Five (5.2) FP8 to apply the fix.