Code Fix: You are unable to assign Customer Relationship Management tasks to Customer Relationship Management teams

  • 16 February 2021
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Code Fix: You are unable to assign Customer Relationship Management (CRM) tasks to Customer Relationship Management teams

KB002330

PRODUCT
K2 Five 5.0
K2 Five (5.0) Fix Pack 19
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

 

Issue Description

When you create a new task through the Customer Relationship Management (CRM) smartobjects and assigning a Customer Relationship Management team as the owner of the task an error is displayed.

Error Message

The following error occurs: ‘systemuser with ID={GUID} does not exist’.

Resolution

  1. Ensure you have K2 Five RTM installed.
  2. Get the K2 Five RTM FP19 from Regional Support.
  3. Install the K2 Five RTM FP19 to apply the fix.

 


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