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Technical Issues

Nintex Promapp - Process Tabs are hidden

Issue User cannot locate the Process Tabs ( Map, Procedure, Checklists, Edit) Resolution Check if the Summary Tab has been fully expanded...

  • 53
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Technical Issues

Promapp - .gif File Not Displaying When Printed

Issue Image in .gif file type is not displayed when the process is printed. This is most likely due to a pixel format that does not convert t...

  • 54
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Technical Issues

Nintex Promapp - Internal Server Error when provis...

Issue: The following error may be received when provisioning users on OKTA when using SCIM. Error: Internal Server Error. Error reported ...

  • 84
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Technical Issues

Special Characters cannot be Imported using the Ni...

Issue An error may occur when importing Processes using the Nintex Promapp XML import. Resolution Updating the XML file with speci...

  • 265
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Technical Issues

Recently Reported Incident cannot be found in Nint...

Issue A user who submitted an Improvement/Incident may not be able to find this Incident in their Nintex Promapp site. Resolution A...

  • 309
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Technical Issues

Password reset emails are not arriving

Issue Password reset emails are not arriving in the users mailbox Resolution Check the Junk folders, or your organisations spam...

  • 260
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Technical Issues

Nintex Promapp - Parallel Activities & Timefra...

Issue The timeframes may not appear to add up correctly in Processes where Activities are in Parallel Resolution When activities ar...

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Technical Issues

Nintex Promapp - Contact your Promaster error is r...

Issue The error "Contact your Promaster" may be received when Publishing a Process Resolution Edit the Process Select any Act...

  • 249
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Technical Issues

All users receive 'Unauthorised Message' a...

Issue All users attempting to login to a Nintex Promapp site may receive the following error message: Unauthorised Access Resoluti...

  • 423
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Technical Issues

Nintex Promapp: Promapp Promaster shows as a Publi...

Issue Promapp Promaster user may appear as a publisher or Approver for Processes in a Nintex Promapp site Resolution The Promapp Pr...

  • 314
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Technical Issues

Nintex Promapp: Process Owner or Expert cannot see...

Issue Process Owner or Expert may not be able to see all the Processes they are the Owner or Expert of. Resolution Publish the Proc...

  • 265
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Rank
Technical Issues

Nintex Promapp: Documents included in unpublished ...

Issue Documents included in unpublished Processes cannot be archived. Resolution 1. Publish the process 2. Edit the document and s...

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