kbt140700

Issue

Symptoms

1. Email event was configured to use the 'Destination User' option via the Advanced Destination Rule > Plan Per Destination > Resolve all roles and groups to users. When configured for a group/role with 2 users, this in affect had sent one email to each users of this role/group in which the recipient will only see his/her account as the sole recipient in the "To:" field.

2. A design change was made to Uncheck the 'Destination User' option and use the 'Specify' option, and dragging in the same group/role into the "To:" field. This in turn will result in an auto-configuration of the 'Users and Groups' SmartObject > Get E-mail for Group Users/Role Users method that will return a semicolon delimited list of email addresses. This should have the effect that a single email will be sent out to each user of the role/group, but the "To:" field will indicate all of the recipient emails of the group/role.

However, the behavior is that each users of the Role/Group will receive duplicate emails up to the count of users within that role/group. So instead of receiving one email that list all of the recipient in the "To:" field, each user (in the case detailed above) received 2 duplicate emails.

This is expected behavior such that unchecking the "Destination User" option will not reset the Plan Per Destination configuration; this will need to be done manually if switching back to the "Specify" option.

This is only applicable for workflow designed in 'K2 Studio/K2 for Visual Studio'.

Resolution

If unchecking the "Destination User" option and moving back to "Specify" option; you will also need to reconfigure the Advanced Destination Rule back to Plan Just Once.