Issue
When opening a Nintex Form in Office 365 on iOS devices, a published Nintex Form fails to load.
Resolution
- On your iOS device, navigate to Settings > Safari > Privacy & Security
- Disable 'Block All Cookies'
- Disable 'Prevent Cross-Site Tracking'
Note: The navigation steps above for iOS 13.x. These steps may vary between different versions of iOS.
Error Code
You may see various messages, such as: "Safari cannot open the page because the server cannot be found." "Please enable cookies for your browser to use the Form"
Additional Information
- Cookies created by Nintex Forms for Office 365 are considered Third-Party Cookies.
- Enabling 'Prevent Cross-Site Tracking' prevents a device from opening a Nintex Form in SharePoint Online by blocking Third-Party Cookies.
- Enabling 'Block All Cookies' prevents a device from authenticating into SharePoint Online.
- As of Safari 13.1, 'Prevent Cross-Site Tracking' has been enabled by default. If this feature was disabled previously, it may be necessary to disable it again following the Safari 13.1 update.
- This issue is not unique to iOS or Safari as it can be replicated across various devices and browsers where features to block cookies or third-party cookies are available.
- Please note that Safari is the only supported browser on iOS. A full list of supported browsers can be found here.
