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Unable to connect to the PDF Converter Service (K2 Cloud)


When using the PDF Converter Service to convert a form to a PDF, the below error message is thrown:

"Failed to convert to PDF.  Unable to connect to the K2 PDF Converter Service."  This is generally followed by a correlation ID.


For K2 Cloud customers, please log a support case with a request to check on the status of the PDF Converter Service.  Generally, this error indicates that the service is currently stopped, so a restart should resolve the issue.


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what method are you using?

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Last update:
‎05-19-2021 10:59 AM
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