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Unable to connect to the PDF Converter Service (K2 Cloud)

Topic

When using the PDF Converter Service to convert a form to a PDF, the below error message is thrown:

"Failed to convert to PDF.  Unable to connect to the K2 PDF Converter Service."  This is generally followed by a correlation ID.

Instructions

For K2 Cloud customers, please log a support case with a request to check on the status of the PDF Converter Service.  Generally, this error indicates that the service is currently stopped, so a restart should resolve the issue.

 

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Comments

Hello,

what method are you using?

Version history
Last update:
‎05-19-2021 10:59 AM
Updated by:
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