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Unable to Migrate Document Packages from One Environment to Another - Migration


When clicking the login button during the migration of Document Packages to a new environment, an error occurs.



  1. In Setup > Network Access , add these IP range in both Orgs: &
  2. The Target Org User has been given "DocGen Admin" permission set and DocGen license. 
  3. In Setup > Session Settings, ensure "Lock sessions to the IP address from which they originated" and "Lock sessions to the domain in which they were first used" are unchecked.
  4. Ensure that the user account does NOT have a "Single sign-On" permission enabled for either Orgs.
  5. Setup > Connected Apps > Nintex DocGen for Salesforce > Permitted Users: Admin approved users are pre-authorized. Under Manage Profiles, add the applicable Profiles. IP Relaxation: Relax IP Restrictions
  6. Ensure that the source org doesn't have an newer version of DocGen then destination org. 
  7. Ensure that Orgs are not on the same Salesforce Instance. This can be found in Setup > Company Information --- there is a field called 'Instance'
  8. Ensure that the following critical update is deactivated: "Remove Instance Names From URLs for Visualforce, Community Builder, Studio, and Content Files"



Additional Information

If on an older version of the product, please preform this step if able: Click the "Authorize IP Ranges" button on the DDP Admin page from both Orgs.
If you are on an older version of the product, click the "Disable Connected App" button on the DocGen Admin > Configuration > Settings page from both Orgs.


Labels: (1)
Version history
Revision #:
6 of 6
Last update:
‎11-14-2020 01:07 AM
Updated by: