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The server is not operational error when trying to run the Setup Manager


You may encounter an error "The server is not operational" when attempting to run the K2 Setup Manager after changing to a different domain on the server: 

Error Code

setup error.JPG


To bypass the domain user validation, make a backup and then edit the Product.config file found in [Install Directory]\K2\Setup, and set the domainusercheck key to False as below:

<setting key="domainusercheck" value="false" />

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Last update:
‎07-28-2021 11:54 PM
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