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The server is not operational error when trying to run the Setup Manager

Issue

You may encounter an error "The server is not operational" when attempting to run the K2 Setup Manager after changing to a different domain on the server: 

Error Code

 
setup error.JPG

Resolution

To bypass the domain user validation, make a backup and then edit the Product.config file found in [Install Directory]\K2\Setup, and set the domainusercheck key to False as below:

<setting key="domainusercheck" value="false" />

Additional Information

 

 

Related Links

 

 

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Version history
Last update:
‎07-28-2021 11:54 PM
Updated by:
Contributors