K2 may provide online, cloud-hosted virtual K2 environments for training events, product evaluation, product testing or other short-term requirements ("events"). These K2-provided virtual environments are hosted on a cloud service (Microsoft Azure) which is exposed through the internet. Users normally access these hosted virtual environments using the Microsoft Remote Desktop connection tool.
This article describes how you can test whether a computer and the underlying network infrastructure is configured correctly to allow the remote desktop connection tool to work with these cloud-hosted environments. K2 provides a dedicated cloud environment that is used exclusively for testing Remote Desktop connectivity, and you will be connecting to this Test environment to perform the tests.
If the test was successful you can stop here. Remember that you will use a different hosted environment during the event itself. You will receive the details for your dedicated virtual environment once it has been provisioned. The virtual environment used during the event is a different environment, and may not be available until that event starts. You will receive the connection information to connect to your dedicated virtual environment before the event starts.
If the test was not successful, please download the Testing Remote Desktop Connectivity (Full Guide) from the Downloads section on the right, and follow the instructions and troubleshooting steps in the guide.