Special characters in a list view filter cause the list not to load
kbt155393
PRODUCTK2 Cloud
K2 Five
K2 blackpearl
TAGSK2 Workspace
Troubleshooting Document
How to Document
Contact Support KB
Widespread Issue
Troubleshooting Tool
Workarounds
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.
Issue
Inside a List View, if you have filtering enabled and you go to create a filter who's name/title has a special character inside of it, then you set this filter to run as default, when you go to load the view again it will no longer load the view and you will see a constant spinning wheel.
Symptoms
If the filter is set to default and contains a special character inside of it like: ' ! { , etc.Resolution
As a workaround, edit the Form.UserSetting table inside the K2 database and remove the special character. Please contact K2 Support as direct database manipulation is not recommended.
Do not modify any database definition or database content unless specifically instructed to do so by K2. No changes to the K2 Database definition or content are supported unless specifically instructed by K2. Read more here.
