Issue
Nintex Promapp Password reset failure email is sent with the following error:
| Password Reset Failed |
| Hi |
| We were unable to reset your password as we found multiple accounts with this email address in Nintex Promapp. Please contact your Promaster to ensure that your account is configured correctly. Email Address: user@nintex.com The request to reset their password originated at this IP: 10.xx.x.xxx https://demo.promapp.com/nintex |
Resolution
Edit the users and ensure that each user has a unique email address:
- As a Promaster navigate to Admin > Users
- Export the users list to csv
- Identify the users with the same email addresses and update the email addresses in the csv file
- Go to Admin > users > Cog wheel menu and select Import
- Import the spreadsheet you have updated
