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Office 365 Document Generation Exceeded Document Quota

Issue

When configuring the Document Generation action, the configuration indicates the document quota has been exceeded, even when no documents have been created.

 

Resolution

  1. Contact Sales@Nintex.com.
  2. Have Sales verify that the 'Nintex for Office 365' asset and 'Nintex Document Generation' asset are active.
  3. If both assets are active, confirm that both assets are on the same contract. 

Even if both assets are created and live, if they're on separate Salesforce contracts, Document Generation for Office 365 will not work.
 
 

 

Additional Information

This is caused by a mismatch in the licensing with the associated customer account.

Looking at the JSON call that is made when the action configuration loads, you will see the following inside of developer tools: 
{"Total":0,"Used":0,"IsTrial":false,"SubscriptionStartDate":"0001-01-01T00:00:00","SubscriptionEndDate":"0001-01-01T00:00:00","OverUsage":0,"QuotaOverageAllowance":0,"ErrorType":400,"IsSuccess":false,"ErrorPayload":null,"Info":null,"SubscriptionEndDateString":"01 Jan 0001"}

 

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Revision #:
1 of 1
Last update:
‎01-06-2021 07:43 PM
Updated by:
 
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