Issue
When creating a Workflow Support Package from Central Administration > Nintex Administration > Workflow Support Console after a period of time the error "Failed to create package" appears.
Resolution
The Nintex Package Job is one timer job that does not need to be enabled individually. If the SharePoint Timer Service is running, and has been restarted but the package still does not create and the ULS logs aren't providing any information then look at the following:
Look to see if the Nintex Package Job is created and visible on the Timer Job Status page.
Are there entries for this job in the Job History list?
Check the state of the Timer Service instances by running the following PowerShell command:
If the status of the service is not Online then the timer job won't run.
The value of Allow Service Jobs also needs to be true otherwise the Nintex Timer Jobs won't run.
If the Allow Service Job property is false for the server hosting Central Administration run the following PowerShell script to enable it.
Look to see if the Nintex Package Job is created and visible on the Timer Job Status page.
Are there entries for this job in the Job History list?
Check the state of the Timer Service instances by running the following PowerShell command:
$farm = Get-SPFarm$FarmTimers = $farm.TimerService.Instancesforeach ($FT in $FarmTimers){write-host "Server: " $FT.Server.Name.ToString();write-host "Status: " $FT.status;write-host "Allow Service Jobs: " $FT.AllowServiceJobs;write-host "Allow Content DB Jobs: " $FT.AllowContentDatabaseJobs;"`n"}Example result:If the status of the service is not Online then the timer job won't run.
The value of Allow Service Jobs also needs to be true otherwise the Nintex Timer Jobs won't run.
If the Allow Service Job property is false for the server hosting Central Administration run the following PowerShell script to enable it.
$farm = Get-SPFarm$FarmTimers = $farm.TimerService.Instancesforeach ($ft in $FarmTimers){if ($ft.Server.Name.ToString() -eq "SERVERNAME"){write-host “Target server found: ” $ft.Server.Name.ToString();if ($ft.AllowServiceJobs -eq $false){write-host “Service jobs are NOT enabled on ” $ft.Server.Name.ToString();write-host “Enabling service jobs”;$ft.AllowServiceJobs = $true;$ft.Update();}else{write-host “Service jobs are enabled on ” $ft.Server.Name.ToString()}}else{write-host “This is not the target CA host server: ” $ft.Server.Name.ToString()}}
Error Code
Failed to Create Package When hovering over the error the following message appears : Package creation request timed out.
Additional Information
Nintex has recently discovered a potential problem related to Timer Jobs when the Farm has a MinRole topology configuration.
Does the environment have a MinRole topology configuration?
If yes, which server is CA running on, an App server or WFE server?
Does the environment have a MinRole topology configuration?
If yes, which server is CA running on, an App server or WFE server?
