Nintex Promapp - Single Sign On fails due to Name_ID is Null error

  • 26 March 2021
  • 0 replies
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Issue

Single Sign On authentication fails with the following error in the error logs:
 

2019-04-15 18:31:24.2538 [46] [ERROR] [phsa] [] [] [Promapp.Controllers.SamlController] Saml Authentication failed System.NullReferenceException: Object reference not set to an instance of an object.at Promapp.Common.Saml.SamlResponse.get_NameId()at Promapp.Controllers.SamlController.Authenticate(String samlResponse, String relayState)

 

Resolution

Ensure that the LDAP claim attributes have been chosen from the dropdown list rather than typed into the boxes.

They should look as per the below screen capture, including the hyphens.  

LDAP Claim atributes
 

 

Additional Information

This affects clients using ADFS as their Identity Provider.

Section 3 of this help article covers the claim mapping. https://help.promapp.com/help/Process/Minimode/Permalink/GdXHH8hQ2AHupsoFNdXUPw

 


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