Issue
Users may report the following issues:
- Nintex Promapp freezing when saving Processes
- Nintex Promapp showing the spinning loader constantly while saving Processes
- A user getting notification a Process is locked for editing, however cannot save when they proceed to edit
- A user getting notification a Process is locked for editing, however they know that user is not currently editing the Process
Resolution
- Login to their site as Promapp Promaster
- Append the following command to their site URL /admin/api/clearprocesseditorscache and press enter e.g. https://au.promapp.com/TENNANTNAME/admin/api/clearprocesseditorscache
This should return a confirmation message in the browser.