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Nintex Promapp - Contact your Promaster Error when attempting to Archive or Publish a Process

Issue

The following errors may be received when attempting to archive or publish a Nintex Promapp Process

An error has occurred, please contact your Promaster, oops that wasn't meant to happen or  Your request could not be processed at this time.  Try again later or contact your Promaster.

Resolution

There are 3 possible resolutions:

1. Check for Additional Groups, that may have been deleted however still appear on the Process Summary:
  1. Go to the edit screen of the Process
  2. Change to the Summary section
  3. Remove any additional groups by selecting the x beside the group name
  4. Save and Publish the Process
User-added image

2. Save the Process again, then Publish
  1. Navigate to the Edit tab of the Process
  2. Select in any Activity or Task (no actual edit is required, just click in the box)
  3. Save the Process
  4. Submit for Approval, or Publish the Process
3. Copy Process
  1. Right click on the Process in the left hand navigation panel
  2. Select Copy Process
  3. Publish the Copy
  4. Archive the original Process
  5. Links to and from other processes will need to be updated. 

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Version history
Revision #:
31 of 35
Last update:
‎04-12-2020 04:17 PM
Updated by: