Nintex Promapp - Cannot open an externally linked document in the process

  • 26 March 2021
  • 0 replies
  • 43 views

Issue

Cannot open an externally linked document in a process (for Chrome and Chromium based browsers).

http://filepath/to/document/spreadsheet.xlsx

Error Code

An error message will pop up or the screen will glitch when the document is clicked on, but the file won’t download.

Resolution

Promapp is secured (https://) and the links are not (http://). Any content that is set as an insecure http:// will be blocked if the originating page is https://, as per Google's 2020 announcement. https://www.ghacks.net/2020/10/08/chrome-is-blocking-downloads-here-is-why/

 

1. In order for the links to launch, please use a different browser such as Firefox or the new Edge.

2. If your company only uses Chrome, please either use a download manager or enable mixed content in your browser. More information can be found here: https://experienceleague.adobe.com/docs/target/using/experiences/vec/troubleshoot-composer/mixed-content.html?lang=en

 

Please contact your IT Department to assist with this issue. If all users are experiencing the issue than the IT Department will need to roll out a policy to apply the changes for the everyone.

 

Related Links

https://www.ghacks.net/2020/10/08/chrome-is-blocking-downloads-here-is-why/

 

Thank you to Ashleigh for providing this helpful information.


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