New default Workspace does not load initially - old default loads instead

  • 16 February 2021
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MillaZ
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New default Workspace does not load initially - old default loads instead

kbt147934

PRODUCT
K2 Five
TAGS
K2 Workspace
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.

Issue

After changing which Workspace is the default, via K2 Management, users still see the previous default when they load Workspace.

Symptoms

After defining a custom Workspace, setting it as the default, and marking the 'out of the box' K2 Workspace as "hidden", you may still see the OOB K2 Workspace as the default. Users who have never loaded Workspace before will see the correct default Workspace the first time they load it.

Resolution

To resolve this, please reload your browser (CTRL-F5, for example). This is likely a caching issue.
Check out these Nintex University Learning paths: https://community.nintex.com/p/NintexUniversity

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