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LazyApproval reading <Title> HTML tag as a response

When a task assignee attempts to respond to a task using LazyApproval, the response is not accepted.


  • Custom HTML is applied to Initial Task Notification in 'Assign a Task'
  • HTML includes a <Title> element
  • LazyApproval is enabled


Additional Information

This behavior is caused by the email client through which the response was sent. For example, Outlook in Office 365 ignores the <title> tag, however, the Outlook Desktop Application will include the <title> tag in your response, forcing LazyApproval to process and reject the contents of <title> as a response.



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Revision #:
3 of 3
Last update:
‎09-10-2020 11:21 AM
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