Error 15: The Foxtrot License is Missing

  • 26 March 2021
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Issue

When Foxtrot attempts to run, the startup errors with the following message:
Error 15: The Foxtrot license is missing.This client is currently configured for the following server: '\MACHINENAMEFoxtrot Suite'If you need access to this application, please contact your Administrator.

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Resolution

Option 1 (Recommended)
  • Upgrade the license server to the latest version of Foxtrot or uninstall/reinstall and this should generate both license files


Option 2

  1. Check to make sure the user has read, write and modify permissions in the “Users” group of both of these folders:
    C:\Program Files\ (x86)\Foxtrot Suite
    C:\ProgramData\Foxtrot Suite
    Right click on the Foxtrot Suite folder and choose the security tab, then look at the “Users” group.
  2. Open the Foxtrot Suite folder within the Virtual Store. It will be located at: C:\Users\User Name\App Data\Local\Virtual Store\Program Files\(x86)\
  3. Copy both FTSuite.lf and RPA2.lf files. (These are the license files)
  4. Navigate to the install folder. By default, it is C:\Program Files\(X86)\Foxtrot Suite and paste the two license files (FTSuite.lf and RPA2.lf) in that folder.
    You will receive a message that the files already exist, you can safely overwrite the old files.
  5. Navigate back to the Foxtrot Suite folder in the Virtual Store and delete the folder.
  6. You should now be able to open Foxtrot RPA.

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