Error "There is a problem with the syntax of one or more hyperlinks or mailto links in the document."
Error when running a DocGen Package for specific records (or all records) are throwing the error message "There is a problem with the syntax of one or more hyperlinks or mailto links in the document."
This error will occur if your document contains either a rich text field or a formula field. The error is thrown as there is a validation that we have put in to avoid the DocGen process from breaking due to a malformed URL.
Rich Text Field
If your document contains a rich text field and your package is throwing this error, see if there are any malformed URLs in your rich text field that needs to be removed and replaced.
Typically for Rich Text Fields, we recommend doing the formatting of the text within the Rich Text Field to avoid any issues. Best practice would be to copy-paste from an application such as Notebook and then into the Rich Text Field to strip out any additional formatting your text may have
If your document does not include any rich text field but have formula fields that are using functions such as HYPERLINK, this can also cause the same error
If you are only using text value of the formula field, we recommend either removing these functions or create a formula field that brings in only the text value of the field