Error on Installing 4.7 May 2017 CU

  • 16 February 2021
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Error on Installing 4.7 May 2017 CU

kbt134692

PRODUCT
K2 blackpearl 4.7
BASED ON
K2 blackpearl 4.7
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

Issue

K2 Update Manager shows that an error occurred on the 'K2 Package and Deployment' stage.
Image

Symptoms

The following errors were recorded in the Installer Trace generated:

Logged Error: Could not install file: C:Program Files (x86)K2 blackpearl\BinSnapinsSourceCode.Management.Controls.dll
 

Logged Error: Exception: System.IO.IOException: The process cannot access the file 'C:Program Files (x86)K2 blackpearlBinSnapinsSourceCode.Management.Controls.dll' because it is being used by another process.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
at SourceCode.Install.Package.Actions.InstallFile.ExtractFile(String fullPath, IInstallActionWithZipData action, Int32 retryCount)
at SourceCode.Install.Package.Actions.InstallFile.ExtractFile(String fullPath, IInstallActionWithZipData action, Int32 retryCount)
at SourceCode.Install.Package.Actions.InstallFile.ExtractFile(String fullPath, IInstallActionWithZipData action, Int32 retryCount)
at SourceCode.Install.Package.Actions.InstallFile.ExtractFile(String fullPath, IInstallActionWithZipData action, Int32 retryCount)
at SourceCode.Install.Package.Actions.InstallFile.ExtractFile(String fullPath, IInstallActionWithZipData action, Int32 retryCount)
at SourceCode.Install.Package.Actions.InstallFile.ExtractFile(String fullPath, IInstallActionWithZipData action, Int32 retryCount)
at SourceCode.Install.Package.Actions.InstallFile.Install(ITarget target, InstallFile installFile)

Logged Error: Target did not complete successfully: program filesK2 BlackPearlBinSnapinsSourceCode.Management.Controls.dll

Resolution

Ensure that MMC is not running in the background while installing the CU on the server.

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