Issue
When an Office 365 workflow runs after a task becomes overdue, the following error might occur:
Workflow was unable to authenticate this request. Detail: Token could not be retrieved; retries exceeded the limit
Error Code
Error “Workflow was unable to authenticate this request. Detail: Token could not be retrieved; retries exceeded the limit”
Resolution
Ensure that the task escalates to a valid user or group account:
- Open the affected workflow in Nintex Workflow Designer for Office 365.
- Double-click the Task action that caused the workflow suspension.
- Navigate to "Escalate and auto-complete options".
- Check the value from the field "Escalate to".
- Ensure this User or Group exists within the SharePoint Online environment.
- Go to Site Setting > People and Group.
- Find if the user or group from this page.
- If the User or Group does not exist, either create this account or update the Task action to escalate to a valid account.?