When using the Service Console or Lightning Console - Custom redirect behavior does not create a sub-tab causing DocGen Form Steps to refresh the Console instead of loading the expected Forms.
Note: This would occur for any redirects such as Email preview or Embedded Signing.
Below is the solution for all but specifies the Form Step Use-Case:
Drawloop DocGen is designed to work in the service console in a sub-tab as pictured below. This behavior can be seen with our standard URL button:
If redirecting via custom code and not specifying a subtab behavior – the console will refresh rather than load the Form Step interface.
None - The Console refreshes after clicking run