Issue
When trying to generate a DocGen Package an Internal Error occurs:
Error Code
An internal server error has occurred
An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience.
Thank you again for your patience and assistance. And thanks for using salesforce.com!
Error ID: xxxxxxxxxx-xxxxx (xxxxxxxxx)
Resolution
Workaround until Salesforce can resolve the issue ( Please review the impacts of this change with Salesforce and your System admin):
- Navigate to all the DocGen Packages in Classic and uncheck "Allow Attachments" / "Require Attachments" - The users will not be able to select Files for Attachments to be merged into the Generation.
- (In a Sandbox first ) Test Disabling Encrypted Chatter Setting: https://help.salesforce.com/s/articleView?id=sf.security_pe_chatter.htm&type=5
Additional Information
Please click This Issue Affects me and if needed log a case with Salesforce Support referencing the following issue:
Related Links