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Drawloop - Error when running in Mobile from a URL button following Spring '21 Release


When running a DocGen Package on Mobile after Spring '21 Salesforce release, users may encounter an error when trying to generation on IOS devices using a URL button. 
NOTE: See Additional Information Section for Solution and Supported Button information


User Facing message:

An error has occurred. (InternalError)

Additional information


  • In Spring '21 - a new My Domain setting is affecting the URL button experience for Apple IOs Mobile devices, as pictured below. Please uncheck these both to get the mobile experience working.

    1. Stabilize Visualforce, experience builder, studio, and content URLs
    2. Include the instance name in Visualforce URLs when third-party cookies are blocked
  • If the settings are required - Post on the Nintex Uservoice for button support in this scenario.


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Related Links:

Supported Mobile Experience:

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Version history
Last update:
‎04-18-2021 03:06 PM
Updated by: