Issue
When running a DocGen Package on Mobile after Spring '21 Salesforce release, users may encounter an error when trying to generation on IOS devices using a URL button.
NOTE: See Additional Information Section for Solution and Supported Button information
User Facing message:
An error has occurred. (InternalError)
Additional information
- In Spring '21 - a new My Domain setting is affecting the URL button experience for Apple IOs Mobile devices, as pictured below. Please uncheck these both to get the mobile experience working.
1. Stabilize Visualforce, experience builder, site.com studio, and content URLs
2. Include the instance name in Visualforce URLs when third-party cookies are blocked - If the settings are required - Post on the Nintex Uservoice for button support in this scenario. https://nintex.uservoice.com/forums/344250-8-nintex-drawloop-docgen-for-salesforce
- Is the Mobile Action or a URL Button being used? (URL Buttons are not officially supported. They do work but are subject to other applications or products changing configurations that could potentially impact Drawloop DocGen.) - Community KB Article: https://community.nintex.com/t5/Technical-Issues/Drawloop-Mobile-Support-Drawloop-DocGen/ta-p/122645
Related Links:
Supported Mobile Experience: https://community.nintex.com/t5/Technical-Issues/Drawloop-Mobile-Support-Drawloop-DocGen/ta-p/122645
