Issue
When trying to run Mass via Report with Email delivery option, the following error might occur:
(invalid_cross_reference_key): invalid cross reference id (InternalError) Include this Error Id if you contact Drawloop Support
(invalid_cross_reference_key): invalid cross reference id (InternalError) Include this Error Id if you contact Drawloop Support
Resolution
- Make sure the user has access to the template.
- Navigate to Setup > Email Administration > Organization-Wide Addresses and verify Organization-Wide Email Address.
- Navigate to Setup > Deliverability and verify that Access Level is set to All Email.
