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Drawloop - Error "(invalid_cross_reference_key): invalid cross reference id (InternalError)"


When trying to run Mass via Report with Email delivery option, the following error might occur:

(invalid_cross_reference_key): invalid cross reference id (InternalError) Include this Error Id if you contact Drawloop Support


  • Make sure the user has access to the template.
  • Navigate to Setup > Email Administration > Organization-Wide Addresses and verify Organization-Wide Email Address.
  • Navigate to Setup > Deliverability and verify that Access Level is set to All Email.

Labels: (2)
Version history
Revision #:
65 of 69
Last update:
‎07-08-2020 10:01 AM
Updated by: