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Drawloop - Error downloading Output File - FireFox

Issue

DocGen runs successfully with no error but user receives an error when attempting to download output file when using FireFox

Firefox cookies.jpg

Error Code

"status":"error","message":"An error has occurred.

 

Resolution

This is more than likely caused by the browser settings blocking third party cookies.

 

For Chrome - navigate to Chrome Settings > Privacy and Security > Cookies and other site data > Select "Allow all cookies".  

 

For Firefox - Navigate to Firefox Settings > Privacy and Security > Select 'Custom' > uncheck the checkbox next to "Cookies"Example of the errorExample of the error

 

Additional Information

 

 

Related Links

 

 

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Version history
Last update:
‎08-11-2022 10:38 AM
Updated by: