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Drawloop - Error: There is a problem with your DocuSign credentials: The UserID does not have a valid membership in this DocuSign Account. (ExternalError)

Issue

An error occurs when sending DocGen Package to DocuSign.
"There is a problem with your DocuSign credentials: The UserID does not have a valid membership in this DocuSign Account. (ExternalError)"

 

Resolution

To resolve this, verify the two options below.

1. Is the DocGen Admin Tab Authorized?

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2. Do the Users being referenced have valid DocuSign UserID for the DocuSign Account being referenced? This can be found on the Salesforce User Detail page. 
DocuSign User Information: https://support.docusign.com/en/articles/How-to-enable-DocuSign-for-Salesforce-for-an-existing-DocuS....

 

Labels: (1)
Version history
Revision #:
30 of 30
Last update:
‎02-02-2021 09:04 PM
Updated by:
 
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