Drawloop - Adobe Sign Error refreshing access token: invalid_request: invalid refresh token in Salesforce

  • 26 March 2021
  • 0 replies
  • 343 views

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Issue

While sending out documents for signature in Salesforce getting the following error.

Error refreshing access token: invalid_request: invalid refresh token
 

 

Resolution

This error occurs when there is an error with the Adobe Sign set up in your Salesforce organisation.  

 

Please see the following help article from Adobe to resolve this issue: https://helpx.adobe.com/sign/kb/error-refreshing-access-token-invalid-request-invalid-refresh-token.html

 

Additional Information

Only Adobe Sign admin user credentials can be used to run the setup wizard.


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