Issue
This error typically occurs if the user that encounters the error is NOT a system administrator but has the DocGen Admin permission set. They will encounter this error, when navigating to the User Permission section of the DocGen Admin Tab.
- Error: Unable to access PackageLicense.Id
- Error: Unable to access PackageLicense.Id
Resolution
Check to see if the user's profile has the following
- Go to the user's profile and check the checkbox "Manage Package Licenses".
-
Access to our Apex Classes
- Loop.DdpAdminController
- Loop.AuthorizeLoopController
- Loop.SupportSidebarController
- Access to "Customize Application Access" on the profile.
- Most likely the user may also encounter other issues with the Admin tab. They will need to make sure they have access to the following Apex classes as well:
- Loop.loopTools
- Loop.PauseToEditDefaults
- Loop.IndividualProfileUserSettings
- Loop.ApplicationAuthorizationController
- Loop.ConfigureIntegrations
- Loop.UserConfigurationController
- Loop.SampleDdpController
- Loop.LayoutButtonController
