Code Fix: Smart actions on worklist notification email does not action the worklist item
KB002770
PRODUCT
Issue Description
Smart actions on worklist notification emails does not action the worklist item.
Cause
When a network error occurs on an environment, and no timeout is specified in the EWS connection string, smart actions will wait infinitely.
Fix Description
If no timeout value is specified in the EWS connection string, a default timeout value of 120 seconds will be set.
Resolution
- Ensure you have K2 Five (5.1) installed.
- Download the K2 Five (5.1) FP27 from K2 Partner and Customer Portal.
- Install the K2 Five (5.1) FP27 to apply the fix.