Code Fix: A time out error occurs on a SharePoint document library containing a large number of documents
KB002730
PRODUCTK2 blackpearl 4.7
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Issue Description
When you have a SharePoint document library containing a large number of documents, a time out error occurs when you attempt to execute the Create Folder / Delete Folder SmartObject methods.
Error Message
The following error occurs: “The operation has timed out”.
Resolution
- Ensure you have K2 4.7 installed.
- Download and Install the K2 4.7 March 2018 Cumulative Update from K2 Partner and Customer Portal.
- Download the K2 4.7 March 2018 Cumulative Update FP25 from K2 Partner and Customer Portal.
- Install the K2 4.7 March 2018 Cumulative Update FP25 to apply the fix.
- It is recommended to refresh the browser cache.
