Issue
A blocking error was encountered during a clean installation of K2 Five 5.5.
Error Code
You will see the following error on the installer trace log:
14:51:54:>> DeployPackage.DataRecieved: Error: SourceCode.Hosting.Exceptions.AuthenticationException: Authentication With Server Failed : The logon attempt failed
14:51:54:>> DeployPackage.DataRecieved: at SourceCode.Hosting.Client.BaseAPI.BaseAPIConnection.RemoteCall(String TypeName, String MethodName, Object[] Parameters, Boolean[] NullList, MarshalMessageType CallType)
14:51:54:>> DeployPackage.DataRecieved: at SourceCode.Deployment.Management.PackageDeploymentManager.GetCategoriesAndDataWithoutRights(Boolean throwExceptionIfAny)
14:51:54:>> DeployPackage.DataRecieved: at SourceCode.Deployment.PowerShell.DeployPackage.ProcessRecord()
14:51:54:>> DeployPackage.DataRecieved: activity: status description
14:51:54:>> DeployPackage.DataRecieved: Complete: Done!
14:51:54:>> DeployPackage.DataRecieved: PowerShell object state changed: Completed
14:51:54:>> DeployPackage.DataRecieved: Powershell exited. State: Completed
14:51:54:>> DeployPackage.DataRecieved: Deploy package utility done.
14:51:54:>> DeployPackage.Execute: Deployment complete: Exit code: 1
14:51:54:>> DeployPackage.Execute: End deploy Package
14:51:54:>> Target.Execute: !Completed: Management.kspx, Success: False
14:51:54:>> Component.ExecuteTarget: Logged Error: Target did not complete successfully: Management.kspx
Resolution
Disable Loopback Check in IIS as per the steps below:
- Click Start | Run and then type “regedit”, and click “OK”
- In Registry Editor, locate and then click the following registry key: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlLsa
- Right-click "Lsa", point to New, and then click the "DWORD" value
- Type "DisableLoopbackCheck", and then press "Enter"
- Right-click "DisableLoopbackCheck", and then click "Modify"
- In the Value data box, type 1, and then click “OK”
With Loopback Check disabled, you may now Recover the installation from the Setup Manager.
