ISSUE
While generating documents you may be presented with a blank screen after the process has been completed. The issue may appear in two scenarios:
- Email As: Body Only setting
- You are using a Download delivery option for a document package that contains 1 document, and that one document is set for “email as: email body.”
- When Excel as middleware is the only document included with 0 - 0 and a Download Delivery option.
- An iframe will load with blank and no download
- check all optional documents are included or meet the criteria
- Chrome version 68
- You are using the latest version of the Chrome browser (68+), and running a docgen package with “Wait for processing” enabled and one of the following delivery option settings:
- Any delivery option with “Auto” enabled
- Email, Attach or Content Delivery
- You are using the latest version of the Chrome browser (68+), and running a docgen package with “Wait for processing” enabled and one of the following delivery option settings:
RESOLUTION
1. Email As: Body Only setting
To resolve this scenario you can do one of the following:
- Update the “email as” setting for the one template document to either of the other options.
- Add additional desired template documents with “email as” setting not set to “email body”
2. Make sure there are documents being selected or conditionally included.
3. Chrome version 68
Due to a change in Chrome version 68, you may need to enable redirects similar to how you would enable popups. Use the steps below to enable redirects:
- Look for the Redirect Warning icon in the address bar of your browser:
- Click the icon, select the radio next to the “Always allow pop-ups and redirects from <Salesforce URL>.
- Click the Done button
ERROR CODE
N/A
ADDITIONAL INFORMATION
This is caused by security and Quality Rollup updates for .NET Framework 3.5, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, and 4.7.2 for Windows 8.1, RT 8.1, and Server 2012 R2
