After re-configuring everything to point to the new server, Workflow instances ends in error
kbt155009
PRODUCTIssue
After reconfiguration of K2 on a new server it was found that all running instances were raising an error and not completing.
Symptoms
After reconfiguration of K2 on a new server it was found that all running instances were raising an error and not completing. It seemed from the instances in error that connection to the old server was being initialized and could be established.
Resolution
After investigating to see what values the error instances had in the [Server].[IPCReturn], we found that these were still pointing to the old server under the SrcServer.
If this is the case, please log a support ticket. Database modification will be necessary and should only be done with the assistance of a support agent.
Direct read access or modification of the data in the K2 database is also not supported, unless specifically instructed by K2, except for the ServerLog table where direct read access is supported. Please see: https://help.k2.com/onlinehelp/k2blackpearl/devref/current/default.htm#Database_Reference.html