After re-configuring everything to point to the new server, Workflow instances ends in error

  • 16 February 2021
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After re-configuring everything to point to the new server, Workflow instances ends in error

kbt155009

PRODUCT
K2 blackpearl 4.7
BASED ON
K2 blackpearl 4.7
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

Issue

After reconfiguration of K2 on a new server it was found that all running instances were raising an error and not completing.

Symptoms

After reconfiguration of K2 on a new server it was found that all running instances were raising an error and not completing. It seemed from the instances in error that connection to the old server was being initialized and could be established.

Resolution

After investigating to see what values the error instances had in the [Server].[IPCReturn], we found that these were still pointing to the old server under the SrcServer.

 

If this is the case, please log a support ticket. Database modification will be necessary and should only be done with the assistance of a support agent.

 

 

 

Do not modify any database definition or database content unless specifically instructed to do so by K2. No changes to the K2 Database definition or content are supported unless specifically instructed by K2. 
Direct read access or modification of the data in the K2 database is also not supported, unless specifically instructed by K2, except for the ServerLog table where direct read access is supported.  Please see: https://help.k2.com/onlinehelp/k2blackpearl/devref/current/default.htm#Database_Reference.html

 


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