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Workflow Hero

convert to pdf suddenly stopped working

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All,

the convert to PDF action suddenly stopped working. The timer job runs and it looks like it is not picking up the documents that need to be converted. It was working for a few months and suddenly stopped. Any idea what I need to do to fix this?

I restarted the server and no luck.

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Workflow Hero

Re: convert to pdf suddenly stopped working

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‌ do you have any suggestions for this? You've been extremely helpful with the various posts.

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Workflow Hero

Re: convert to pdf suddenly stopped working

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Workflow Details   [if IE 9]  [endif]  Workflow Details   [if IE 9]  [endif] 

Conversion jobs did not complete. 1 jobs failed. 0 jobs cancelled. this is the error logged int eh workflow history list.
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Workflow Hero

Re: convert to pdf suddenly stopped working

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What type of documents are you attempting to convert? Did anything change recently within your environment?

Also, what are you using (2010, O365, etc)?

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Workflow Hero

Re: convert to pdf suddenly stopped working

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nothing has changed on our end. I am trying to convert word to pdf. We are on SharePoint 2013 on-premise.

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Workflow Hero

Re: convert to pdf suddenly stopped working

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Hmmm... unfortunately I do not have a 2013 environment at my disposal with Nintex installed, but let me do some digging.

Are you doing this in a site workflow or off of a list or library?

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Workflow Hero

Re: convert to pdf suddenly stopped working

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thank you Jesse. It is a library workflow.

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Workflow Hero

Re: convert to pdf suddenly stopped working

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D M‌ - 

I created a workflow in my 2010 test environment to do some testing and was able to recreate the error:

I also created the same thing in a production environment (2010) and was able to successfully convert a document to .PDF:

This leads me to believe that something in the environment is what is causing this. I did notice that in my test environment that the workflow action would take about an hour to complete, complete successfully, but return that the conversion job did not complete.

I am still searching for a specific cause and resolution, but nothing yet.

Hope this helps!

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Workflow Hero

Re: convert to pdf suddenly stopped working

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Maybe I am misunderstanding the questions but did you buy more document conversions?  When the feature was added you were only able to convert 50 documents before you have to buy more.

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Workflow Hero

Re: convert to pdf suddenly stopped working

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Thank you very much!! I have no idea why it stopped working but I really appreciate your help!

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