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Nintex Newbie

call web service "GetuserInfo" method error

I'm getting the following error: The remote server returned an error: (500) Internal Server Error.


I found a suggested fix on the web :Use a static variable to verify the information.  However I don't know what does it exactly means on how to fix it.Please help

 

 

 

Failed to invoke web service. Error returned from server: <soap:Fault xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><faultcode>soapSmiley Frustratederver</faultcode><faultstring>Exception of type 'Microsoft.SharePoint.SoapServer.SoapServerException' was thrown.
1/7/2020 3:43 PM Workflow Comment Failed to invoke web service. Error returned from server: <soap:Fault xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><faultcode>soapSmiley Frustratederver</faultcode><faultstring>Exception of type 'Microsoft.SharePoint.SoapServer.SoapServerException' was thrown.
1/7/2020 3:43 PM Workflow Comment Failed to run User Defined Action. The remote server returned an error: (500) Internal Server Error.

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Nintex Employee
Nintex Employee

Re: call web service "GetuserInfo" method error

Are you able to provide a link to the fix you found?

Do you see the same error if you use a web service testing tool such as Postman?

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Nintex Newbie
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Nintex Newbie

Re: call web service "GetuserInfo" method error

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Nintex Employee
Nintex Employee

Re: call web service "GetuserInfo" method error

Ok
So the Knowledge Base article is saying that if you are using a reference in the request message and try test in the Nintex workflow designer "run now" you will get a 500 error.
Are you hardcoding the user info in your action or using a reference?
Have you tried running the workflow rather than just hitting the run now in the Call web Service action?
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