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Workflow pause and send another email issue

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My Workflow havig Issue with sending email

1. have Created a new item in the list and the wf would send an email

2. After 5 minutes pause it will send another email, but ideally it should send the email in 1 minute as specified in the CREATE workflow.

Please suggest

Thanks Ton

Kamal

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8 Replies
burkslm
Nintex Newbie

Re: Workflow pause and send another email issue

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When you want actions to happen in x amount of minutes it doesn't always happen at that exact that time. Sending emails is infamous for this. The emails usually move a little slower than you'd like.

So basically you have the workflow running on creation of a new item in the list?

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Re: Workflow pause and send another email issue

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Yes , workflow supose to run on item creation

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burkslm
Nintex Newbie

Re: Workflow pause and send another email issue

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I don't know if you can get the email to get sent faster unless you change the time in which you want it sent. Sometimes actions get put in a queue.

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Re: Workflow pause and send another email issue

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Thank you for reply, I set time 1 minutes and taking 5 minutes
so what would you suggest and what would be best way to send reminder

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burkslm
Nintex Newbie

Re: Workflow pause and send another email issue

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Do you have to pause? Or are you telling me its pausing on its own. If you are putting a pause in it, just let it send an email automatically.

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Re: Workflow pause and send another email issue

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Sending Email is part of Escalation and i set Escalation time 1 minuts

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Re: Workflow pause and send another email issue

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Workflow, any value entered in the Minutes field of a control which accepts minutes, takes twice or sometime three times longer  than the time specified to execute

For E.g.:- "Pause Until..." control, by specifying
1 minute, causes the Pause to wait there for 5 minutes or sometimes more than
that.

This is very critical in controlling CREATE & MODIFY
wf's, as in this timing is vital.

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Automation Master
Automation Master

Re: Workflow pause and send another email issue

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Hello,

When you say you set the Pause for "1 minute" you meant to say that you set it in the Action's configuration- correct?

The default Timer that is controlling this action will ignore this 1 minute setting and will fall back to its 5 minute default unless a command is used to set the timer differently.

Here is a document that tells you how to set your Timer and should resolve your issue:

Workflows not continuing - Timer Service and Delays

Let me know if that works for you.

Thanks

Mike

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