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michaelpe
Nintex Newbie

Why Is my Workflow Stuck after parallel tasks

I have a workflow that runs through several department tasks at once, then forwards to the facility manager when done. Several times (not always) when running this workflow, the tasks complete, but it does not continue on like it should. See the screenshot attached. The workflow size is 884k, which I know they say if it goes over 1MB then there may be issues.

Is there anyway I can force this WF along? It's frustrating that this keeps happening.

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13 Replies
Automation Master
Automation Master

Re: Why Is my Workflow Stuck after parallel tasks

What's above these actions? is it multiple parallel actions, or state machine use?

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michaelpe
Nintex Newbie

Re: Why Is my Workflow Stuck after parallel tasks

It's multiple parallel actions.

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murphybp2
Nintex Newbie

Re: Why Is my Workflow Stuck after parallel tasks

Can you give a full picture of the workflow?  Also, is there any message on the workflow status page while it's in this state?

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michaelpe
Nintex Newbie

Re: Why Is my Workflow Stuck after parallel tasks

The workflow status just shows "Running." I attached the screenshot requested. it's two images so don't get tripped up by the multiple emails

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Automation Master
Automation Master

Re: Why Is my Workflow Stuck after parallel tasks

hm, it looks like outer parallel action did not get notified by inner ones that all of them already finished.

what's the reason to nest parallel action? why can you simply have 6 prallel branches within one parallel action?

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michaelpe
Nintex Newbie

Re: Why Is my Workflow Stuck after parallel tasks

My original workflow was set up that way, and I was running into the same issue. I thought maybe it was too many actions for one parallel action, so I broke it up into several. Again, it works sometimes, which was better than never working with everything under one parallel action.

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Automation Master
Automation Master

Re: Why Is my Workflow Stuck after parallel tasks

ok.

just a guess  - have you tried commit/pause after update item action above parallel action to rule out some batching issues?

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michaelpe
Nintex Newbie

Re: Why Is my Workflow Stuck after parallel tasks

I guess that is a possibility. I have 7 of these workflows that go to different users in different facilities. This one seems to be the only one that gives me issues but it's the largest one out of them all. I wish there was a way for me to force this WF to the next step somehow.

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Automation Master
Automation Master

Re: Why Is my Workflow Stuck after parallel tasks

I affraid you will not be able to advance already stuck workflow.

or maybe, if you restarted timer (and/or other) SP's services, its progress might be reexamined and continued.

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