Workflow - Escalation "Complete Task" not working

  • 6 November 2019
  • 3 replies
  • 3 views

Badge +1

Escalation "Complete task" is not working.

 

This is a document review workflow and the reviewers have 4 business days to review the document and add their comments if they have any, then complete their task.

 

I have tried using just 1 day, just 1 hour, just 5 min (all individual of each other) and nothing has worked. The task never moves forward.

5406i1EF23F8A2059A133.png5407iD17726434BABFAEB.png5408i80D595EB44F03547.png

 

 

 


3 replies

Badge +12

@TMTucker ......What's the data type for start time? If it's date and time then can you try using date calculation action and add 5 minutes there and use that variable in time to escalation?

Badge +1

The start time is referencing the "log in history list" start time. I have also tried having just 5 or just 15 there and there is still no results

 

I have no variables set up (through the variable option at the top)

 

The only date option I have in the variables is this ..

5409iC4D1E35D00872472.png

 

 

Userlevel 6
Badge +22
If you hard code how long to wait does that work?
As per kunalpatel1029 I think there may be an issue with the wait calculation.

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