cancel
Showing results for 
Search instead for 
Did you mean: 
shyeung
Nintex Newbie

What is the cause of items created on Nintex Live forms duplicating?

Our on-premise SharePoint environment is using Nintex Live Forms for a couple of the lists. I have been informed that there are duplicate items. I've confirmed with the user that they have accessed the Nintex Live form and clicked submit once.

With further investigations I have found that there are more instances of duplicated items, but it appears to happen randomly. Also the time between the originally submitted item and the duplicate is different. E.g. One instance shows the duplicate was created 10 minutes later, another instance shows that it is created 6 minutes later.

I assume it is something to do with Nintex Live as I have another list which uses Nintex Forms but is not enabled for live and it does not have this issue. Also checked for workflows creating items, but only see workflows sending out emails.

Has anyone else run into this same scenario? I am going to log a ticket about this issue, just thought I would reach out to the community to see if there are any steps I can follow.

Reply
4 Replies
gonzalo_marcos
Nintex Newbie

Re: What is the cause of items created on Nintex Live forms duplicating?

Hi Samantha Yeung‌, that sounds like a very random behaviour. Best thing to do is to open a support ticket for this one.

Hope it gets resolved soon.

0 Kudos
Reply
jpmhuls
Nintex Newbie

Re: What is the cause of items created on Nintex Live forms duplicating?

Hi @shyeung,

Have you been able to figure out this? The customer I'm currently working for now also starts to receive submitted Live Forms twice. At random and with varying intervals between the 1st and 2nd submission.

0 Kudos
Reply
shyeung
Nintex Newbie

Re: What is the cause of items created on Nintex Live forms duplicating?

Hi @jpmhuls ,

 

Yes, the duplication was occuring on the lists which were using Nintex Live forms and we think it was duplicating because of a timeout error occurring on the forms when being submitted. So it ended up resubmitting a duplicate, then the original submission would come through in the end.

 

Nintex Support advised us to upgrade our Forms to build 2.11.5.0 (which was the recent version at the time) to fix the issue. We ended up upgrading both forms & workflow. After that we monitored the submissions and they didn't duplicate since then.

0 Kudos
Reply
jpmhuls
Nintex Newbie

Re: What is the cause of items created on Nintex Live forms duplicating?

Thank you @shyeung,

We are currently on Nintex 2016 Forms Version: 4.3.3.0. Nevertheless I can imagine that submission timeout still can be a cause for us. I'll focus on that.

0 Kudos
Reply