+6
Hi All,
A client of mine has k2 blackpoint set up, and they have given a couple of people "developer" rights on k2. If these users try to use K2 Studio on their local machines, studio falls over whenever they do anything on the canvas, but if they log into the K2 Server, and then load studio there, it all works fine. All users have done a clean re-install, installed all prerequisites and they still are having no joy. Has anyone gotten K2 studio to run on a client machine ?
+10
Running K2 Studio directly on the client machine is a typical configuration and should not be a problem. I have used K2 Studio many times before with many customers only on the client machine.
There must be some client configuration issue causing the problem.
Does K2 Studio generate an error message that you can post? Also check the Windows Event logs as well for clues to the problem.
Does the problem only occur with a single process or does it occur with a brand new blank process?
+6
They haven't been able to keep k2 open long enough to save a process. K2 doesn't show any error message but there is an eventlog entry:
Log Name: Application
Source: Windows Error Reporting
Date: 2011/02/10 02:36:38 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer:
Description:
Fault bucket 1694569991, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: k2studio.exe
P2: 4.0.0.0
P3: 4ccd32f1
P4: SourceCode.Workflow.Design
P5: 4.0.0.0
P6: 4cddc6de
P7: 948
P8: 12
P9: System.NullReferenceException
P10:
Attached files:
C:UsersllaurensAppDataLocalTempWER117A.tmp.WERInternalMetadata.xml
These files may be available here:
C:UsersllaurensAppDataLocalMicrosoftWindowsWERReportArchiveAppCrash_k2studio.exe_8c5c5f7dbe14196fbad784f13dae52e82b89b7_0bd881d7
Analysis symbol:
Rechecking for solution: 0
Report Id: 55f470a3-3512-11e0-89ef-001cc4ae4155
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-02-10T12:36:38.000000000Z" />
<EventRecordID>254672</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>1694569991</Data>
<Data>5</Data>
<Data>CLR20r3</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>k2studio.exe</Data>
<Data>4.0.0.0</Data>
<Data>4ccd32f1</Data>
<Data>SourceCode.Workflow.Design</Data>
<Data>4.0.0.0</Data>
<Data>4cddc6de</Data>
<Data>948</Data>
<Data>12</Data>
<Data>System.NullReferenceException</Data>
<Data>
</Data>
<Data>
C:UsersllaurensAppDataLocalTempWER117A.tmp.WERInternalMetadata.xml</Data>
<Data>C:UsersllaurensAppDataLocalMicrosoftWindowsWERReportArchiveAppCrash_k2studio.exe_8c5c5f7dbe14196fbad784f13dae52e82b89b7_0bd881d7</Data>
<Data>
</Data>
<Data>0</Data>
<Data>55f470a3-3512-11e0-89ef-001cc4ae4155</Data>
<Data>0</Data>
</EventData>
</Event>
+10
You will probably want to submit a support ticket with K2 to help work through this one.
However, things I would try would be to disable any running programs at start up and temporarily disable the anti virus program and firewall for testing purposes and try K2 Studio.
If you log in as local administrator so that it doesn't load any network group policies does K2 Studio still crash.
The following post is actually about the previous version of K2 Studio but some of the troubleshooting suggestions might still apply.
+6
Already have posted a support ticket on Portal, been working with them since yesterday morning trying to get it working, was just hoping someone on underground has had this before.
+6
Turns out there was an issue with the Site Collection that was being used, they have setup a new site collection to match the one they were using, and now use studio with that one, and all is well.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.