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Greetings everyone, There are times when a process changes status from Active to Running and never change it back to Active. Now, this sometime happens during Server events or Client events.
We are running 807 version with 4.8210.2.370 update.
Any pointers will be appreciated.
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Questions:
- Are you using slots?
- When is your planning mode (just once/all at once/one at a time)?
- Is the destination a role, a SmartObject lookup, a data field or something else?
-When does thos occur? Before the user opens the task? After it is actioned?
Any additional insight could be helpful. Also, you might want to open a ticket.
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So here are some details:
- Planning Mode is All at once then Resolve all roles to users.
-Number of Slots: 1
-Number of destination Users: Min 2 (It is a destination role with min two users)
-It always occurs after user actions the worklistItem
Since the process gets stuck in running status no succeeding tasks are received by user,
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