EWS: Request Failed, The Underlying connection was closed

  • 14 July 2016
  • 2 replies
  • 10 views

Badge +7

Scenarion is: One of Approver is suppose to receive email alert for worklist item,

No Email was send to Approver and we can see error on workspace

 

Error: EWS: Request Failed, The Underlying connection was closed

 

Blackpearl: We Checked Blackpearl Configuration and EWS URL is Valid

 

Hostserver Log file generates error as

 

Exception from message source utlk2workfl@utacgroup.com: System.Net.WebException: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ---> System.IO.IOException: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond
   14891iA6F1CC23ED921F2F.png

 


2 replies

Badge +3

Hi,

 

Did you try retry in from the error from the workspace.

 

we encountered this issue and and it got resolved after retry from the workspace error profiles.

 

also alternatively u can run the repair of the blackpearl configuration and do a go to activity.

 

Hope this Helps

 

 

Badge +7

thanks yes, that how we let the Approver submit his approve Action

 

but i would like to know why exactly did this happen and how can we prevent it in future?

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